Refund Policy

Last updated August 31, 2026.

Before a session is confirmed

Your card is authorized when you request a time, not charged. You're never charged unless the studio accepts the request.

• If the studio can't take your request, the authorization is released — no charge.
• If 24 hours pass with no response, the request expires and the authorization is released — no charge.

After a session is confirmed

• More than 24 hours before your session: cancel by contacting the studio, and you'll be refunded in full to your original payment method.
• Within 24 hours of your session: contact the studio directly. Refunds this close to a session are handled case by case, at the studio's discretion.
• No-shows are not refunded.

Once your session happens

A session that has taken place is final. The studio, engineer, and equipment were provided as booked, and the charge for that session is not refundable — in whole or in part — once it occurs. This holds regardless of attendance, and regardless of a dispute or chargeback later filed with your card issuer: the session was delivered as agreed, and this policy, agreed to at checkout, governs.

How refunds arrive

Refunds are issued back to the card used for the booking. Timing after that is up to your bank, typically a few business days.

Questions

Reach us at bookings@society-sound.com.